Use the form below to submit your assistance request or to report.

Username field.
Your registered username.
Email field.
Add the registered valid email so you can receive our reply. Please check your typing; — sometimes errors in typing your email address result in not be able to contact us for assistance.
Link field
You must have a saved project in order to send us the link. This is helping us investigate faster reducing our search of your template, guessing the name of your saved project is not efficient.
Report Message
Add your username and all information available as descriptive as you can; like error type, error text, error page, broken element, no images, empty space.
The better you inform us, the faster we can investigate the issue.
Printscreen
make a prinscreen / screenshot with the error and send it to us. You can host your printscreen using Google drive for example or any other hosting service of your choice.
Our efforts in solving the issues faster and offering the best solutions is based on your input so please fill out all the required fields
Assistance Schedule
SundayMondayTuesdayWednesdayThursdayFridaySaturday
not available9:00AM – 11:00PM9:00AM – 11:00PM9:00AM – 11:00PM9:00AM – 11:00PM9:00AM – 11:00PM10:00AM – 11:00PM
GMT. Greenwich Mean Time is 4 hours ahead of Eastern Time
11:52 AM Thursday, Greenwich Mean Time (GMT) is 7:52 AM Thursday, Eastern Time (ET)
Remote desktop assistance via Chrome Remote Desktop  (or Beta version ) available based on the same schedule mentioned above