Welcome Forums F.A.Q How to… How to cancel – active subscription ?

This topic contains 5 replies, has 4 voices, and was last updated by  Tatianna44 3 weeks, 5 days ago.

  • Author
    Posts
  • #57103

    Dan N
    Keymaster

    Subscription based payments means that each month the payment processor is charging your credit automatically.

    This is the method allowing subscriber to cancel the automated payment process directly from their own account

    1. My Profile – you can see your avatar in the top-right corner of your screen, next to search icon

    2. Click on your avatar, and a drop-down menu will display multiple links, click on Edit Settings

    Edit Settings

    3. Once you are on My Profile settings page, in the left sidebar you will see Billing info

    Billing Info

    4. Scroll down until you see the License & Payment section.

    Billing Info

    In this section related data is accessible for your account.

    A red button named cancel is visible, if you click on it, the automatic charge of your credit card will stop and you forfeit the active license (termination of license)

    In the situation where you don’t see the red button to automatically cancel your license, means that your active license already expired.

    To renew a license just go to the plans page and click renew button.

    • This topic was modified 4 months, 3 weeks ago by  Dan N. Reason: added images
  • #63284

    Rorymoore91
    Participant

    It says I’m not allowed to access this section… wtf

    • #63286

      Raphael
      Keymaster

      Hello Rory,

      We have handled the cancellation of your subscription for you.

      If you have any trouble accessing your profile settings in the future it might be because your session expired.

      Please try to logout/login and let us know if this works for you.

  • #64774

    Tatianna44
    Participant

    If I were to purchase a month subscription, design a profile setup that I like, and later cancel before renewal would I be allowed to keep my design?

    • #64825

      Raphael
      Keymaster

      Hello Tatianna44,

      If you subscribe and later cancel the subscription you can keep the code but your contents (images, backgrounds…) will no longer be hosted in Camgirl Cloud which might break the design.

      To keep the design you will have to host the contents somewhere and replace the urls inside the HTML code.

      If you have any other question regarding migrating a profile please ask.

  • #66944

    Tatianna44
    Participant

    I went to cancel because I didn’t much care for the fact that even after uploading my images here and linking imgur account to the editor all of my images were still broken, and when I tried to cancel it says I don’t have access to these settings. I just got charged and I am not happy if someone could please fix this and close my account here.

You must be logged in to reply to this topic.