How to cancel - active subscription ? • Camgirl Cloud

Tagged: active subscription, cancel, settings, subscription

This topic has 30 replies, 18 voices, and was last updated 3 years, 5 months ago by Dan N.

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- June 25, 2018 at 5:04 am #57103
  CGC
  Subscription based payments means that each month the payment processor is charging your credit automatically.
  
  This is the method allowing subscriber to cancel the automated payment process directly from their own account
  
  1. My Profile – you can see your avatar in the top-right corner of your screen, next to search icon
  
  2. Click on your avatar, and a drop-down menu will display multiple links, click on Billing Info
  
  3. Once you are on Billing Info page, you will see all sections with stats and below, the current license.
  4. Scroll down until you see the License & Payment section.
  In this section related data is accessible for your account.
  
  A red button named cancel is visible, if you click on it, the automatic charge of your credit card will stop and you forfeit the active license (termination of license)
  
  In the situation where you don’t see the red button to automatically cancel your license, means that your active license already expired.
  
  To renew a license just go to the plans page and click renew button.
  - This topic was modified 7 years ago by CGC. Reason: added images
- August 30, 2018 at 6:08 am #63284
  
  Rorymoore91
  
  It says I’m not allowed to access this section… wtf
  - August 30, 2018 at 6:31 am #63286
    
    Rafi
    
    Hello Rory,
    
    We have handled the cancellation of your subscription for you.
    
    If you have any trouble accessing your profile settings in the future it might be because your session expired.
    
    Please try to logout/login and let us know if this works for you.
- September 19, 2018 at 12:59 pm #64774
  
  Tatianna44
  
  If I were to purchase a month subscription, design a profile setup that I like, and later cancel before renewal would I be allowed to keep my design?
  - September 20, 2018 at 7:49 am #64825
    
    Rafi
    
    Hello Tatianna44,
    
    If you subscribe and later cancel the subscription you can keep the code but your contents (images, backgrounds…) will no longer be hosted in Camgirl Cloud which might break the design.
    
    To keep the design you will have to host the contents somewhere and replace the urls inside the HTML code.
    
    If you have any other question regarding migrating a profile please ask.
- November 29, 2018 at 4:21 pm #70430
  
  Justingell131
  
  PLEASE help i cannot cancel mine ive been trying i have a macbook pro so idk if its you guys or my end
- December 17, 2018 at 1:31 am #71950
  
  Annafaithharris1
  
  The website is saying that I can’t access it.
  - December 17, 2018 at 6:35 am #71972
    
    CGC
    
    Hello Annafaithharris1,
    
    Thanks for contacting us.
    
    Your subscription will cancel at the end of the period and you will no longer be charged after that.
    
    If you have any question please ask.
    
    Regards,
    Raphael – Support – Camgirl Cloud
- December 20, 2018 at 6:50 am #72541
  
  Gabbi
  
  I am having the same problem! I want to cancel my subscription as well. Can you please handle it for me since I dont have access to the billing info section??
  You guys should really straighten that out..
  
  Thanks
  - December 23, 2018 at 2:12 pm #72803
    
    CGC
    
    Only active subscriptions can be cancelled. (already mentioned in the first topic of this board)
    
    More in-depth / techy info: Once a subscription is not paid or multiple failed payments are made, the automated system is denying access to this section in order to prevent multi-payments (made by user for the same license by mistake) and/or fraud attempts.
    
    The contact page has the option to contact sales department.
    Human assistance is able to investigate, find a solution and reply better than a bot or automated system which implements the first security measure (basically denies access to any sensitive data).
    
    On our platform we’ve implemented such security system because in the past we’ve encountered situations when a performer was using the credit card credentials provided by a fan…
    Obviously issues arise from such actions and we do not encourage this type of activity.
    In the above context, we’ve created a new section on secure environment named Sponsorship Program
    
    For suggestions, feedback or comments, feel free to post on support forum or contact us.
    Best regards
    Dan N
- December 30, 2018 at 9:14 pm #73347
  
  LondonCarterx
  
  I’ve been trying to cancel my account for 1 week now and no luck. I’m never able to see the license section. Nothing shows up.
- January 29, 2019 at 6:35 am #77183
  
  KCcalifornia
  
  Hello,
  
  Can you please ensure my account is canceled? I do not see the “cancel subscription” section in my billing info tab. I do not want to get charged again for next month. Please help!
  
  Thank you.
  - January 29, 2019 at 6:53 am #77187
    
    CGC
    
    @KCcalifornia
    I’ve sent your request to Sales Department (option available in contact form / drop-down option > select department) and you’ll receive confirmation as soon as possible.
- February 27, 2019 at 11:40 pm #116817
  
  Valfox293
  
  I can’t cancel, it says problem accessing my billing info instead of a cancel subscription page.
  - February 28, 2019 at 6:01 am #117795
    
    CGC
    
    Above info applies.
    Your license has been scheduled for deletion.
- March 10, 2019 at 4:30 am #167167
  
  Karocca
  
  Hello,
  
  I cancelled in December of 2018 but I am still being charged $30 TWICE a month. There is no red button because I cancelled so I guess no red button means I can’t cancel twice? Help!
  
  Thank you!
  - March 10, 2019 at 6:23 am #167325
    
    Rafi
    
    Hello Taylor,
    
    Thanks for reporting this issue.
    
    Indeed there is duplicated charges.
    
    Right now your subscription is totally canceled.
    
    We have refunded you February in full ( $30 ) and another $30 credit was added to your account.
    
    Please check your mail box.
    
    Regards,
    Raphael – Billing Support
- May 26, 2019 at 5:36 pm #498242
  
  Dokaclub
  
  I canceled my subscription, but $ 20 was still withdrawn from my account
  - May 27, 2019 at 1:47 am #499324
    
    Rafi
    
    Hello Dokaclub,
    
    Thanks for contacting us.
    
    You subscription was canceled with immediate effect and a refund was made on your account.
    
    You should see the amount minus gateway fees in your bank statement in 5-10 days.
    
    If you have any questions please ask.
    
    Raphael
- August 13, 2019 at 11:05 am #888292
  
  Xxx
  
  Hi,
  I already have an account under a different email and do not need to pay for the same service twice. I accidentally made this second account and would like to cancel my subscription and hopefully get refunded for the bill as I was not able to use it and as I said do not need it.
  Thanks!
  - August 13, 2019 at 11:13 am #888350
    
    Dan N
    
    Hi, sometimes accidents do happen … maybe not so elaborate as registering a new account which involves multiple user-steps to complete the registration process but let’s go with your word.
    Any inquiries related to commercial aspect of our service are to be sent to Sales department.
    Don’t forget to mention both accounts, and the one you want to be deleted.
    Please review our FAQ and ToS regarding multiple accounts (not allowed).
    Contact sales department via Contact form.
- September 4, 2019 at 4:47 am #991173
  
  Dan N
  
  Update:
  For faster access, the Billing Info link is now inside the drop-down tab. Click top-right avatar and Billing Info link is there
- December 29, 2020 at 4:59 pm #2150578
  
  Vautour2b
  
  Hello, I canceled my subscription at December, but today I see that subscription still working, because it took money from my card. I didn’t use your site for now, all that I needed I made in first day. 3:
  
  Can I ask about refund?
- December 29, 2020 at 5:42 pm #2150580
  
  Dan N
  
  Hi @Vautour2b,
  
  There are two things I must mention.
  1. even if you’ve canceled subscription in December (at beginning at the month) the license will run until the subscription period ends the end of the month, so at 31 December the license will still be active for a few hours. BUT will no longer run after that, nor the auto charge.
  Automatic charge of the credit card = (equals/defines) Subscription
  Regarding the “took money from the card” … please contact Sales department because it’s not common to renew the automated subscription twice for December.
  You’ll need to provide the last invoice with prof of charge for the second period of the month as you mentioned above (or I misunderstood?)
  2. Once a subscription is cancelled from your end the license is revoked and hosting service is no longer available for your account.
  For more info feel free to read the forum topic “what happens when ….” or contact sales department if you have other questions.
  
  Thank you for your time.
  Best regards, Dan N
- October 18, 2021 at 5:29 pm #2169315
  
  Capzone
  
  I want to cancel my suscription, can’t do anything into “billing info”.
  - October 19, 2021 at 7:15 am #2169345
    
    Dan N
    
    If there’s no active license (expired subscription) the Cancel button doesn’t show up. In this case, contact sales department via contact form.
  - October 19, 2021 at 2:00 pm #2169351
    
    Capzone
    
    I have an active suscription, payed 16 october.
  - October 19, 2021 at 2:30 pm #2169353
    
    Dan N
    
    Check your email please.
    Sales department already sent a response … almost 6 hours ago (by my logs)
    
    Your active subscription is scheduled to be canceled and license revoked at the end of current period
  - October 28, 2021 at 3:54 pm #2169769
    
    Capzone
    
    SO, i tried to use my last month of suscription that I payed on 16 october and the page says that I need a license to edit and ask me for an upgrade? Come on.
- January 16, 2022 at 9:34 pm #2172348
  
  Kristi
  
  Good Afternoon,
  
  I was unaware that the money would automatically be pulled monthly.
  For December it was unsuccessful because insufficient funds.. I never checked the auto pay so was not concerned until I realized $20.00 was pulled today.
  I am no longer broadcasting on chaturbate as almost 3 months so I do not need this service. Is there any way I can be reimbursed? I will be so appreciative.
  
  Thank You
  KRISTI COMEAUX
  - January 17, 2022 at 7:00 am #2172352
    
    Dan N
    
    Hi @Kristi,
    I guess the license expired and the Cancel button is no longer visible in Billing page.
    Please contact Sales Department with your issue because it is more appropriate to have your request on log.
    I will inform sales department in your behalf but it is not a bad idea for you to do the same.
    
    You should be contacted SD representative as soon as possible.
    Kind regards,
    Dan N
    PS: thank you for using our services, at any time you can resubscribe if you fell the need… that’s the beauty of having options.
    And yes, subscription type of payment means recurring payments… automatically charging the card.
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